A report on our quality and safety WINDWARD HEALTH | 3 Patient satisfaction Adventist Health Castle participates in the Hospital Consumer Assessment of Healthcare Providers and Systems survey, known as HCAHPS, which measures patients’ perspectives on hospital care. This standardized tool allows objective and meaningful comparisons between hospitals in areas that are important to consumers. Because it shows the level of trust and confidence our patients have in us, one of the scores that means the most to us is, “Would you recommend this hospital to your family and friends?” We are honored that for four years in a row, you have ranked us in the top 25% of hospitals nationwide on this question. 2018 2019 2020 2021 80th PERCENTILE 85th PERCENTILE 82nd PERCENTILE 84th PERCENTILE Top 25% in the nation
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